Whenever selecting a professional for hire there are a few things that you should always do before actually hiring that person. You should do some due diligence to determine whether or not the person actually is a professional to begin with. Verify some credentials, see if they have a portfolio and get some references. I mean just because someone puts an ad up on Craigslist and makes a claim about competency this should not be taken solely at face value.
No matter how nice the person may seem or appear or sound or whatever the case might be, its important that you find out more about the candidate that you want to do business with. There are a lot of potential candidates to choose from, but as always there are a few frauds that prey on the ignorant just to make a quick buck and in turn ruin it for the rest of us. Since this is true, this article will attempt to give you some helpful advice as to what you should look for and do before hiring anyone to do any work for you. Although this article is geared toward the garage door repair industry I’m certain that the rules are equally applicable to many other hiring situations.
The top four things to consider before doing any type of business with anyone you have never worked with before is to first verify their legitimacy or claims. How long as the company been in business? Do they make any promises or claims in their advertisement that can be corroborated? Also, how multifaceted are they? Can they handle the entire job themselves or are they limited in their abilities? Do they have any client testimonials that you can verify? Can you find out about them online by doing a Google search or some other search related either to their company name, their personal name or through generic search terms related tot their industry?
1. Length of Time they’ve been in business. – If a company has been in business for more than 5 years then they are probably a stable business and you should take comfort in knowing that most businesses fail within the first 5 years of their start up in the first place. A company that has been around for 10 or more years should give you some peace of mind as you know they are true professionals. A company can’t stay in business too long if they don’t have the clientele to back them up.
2. Range of Services Offered – Does the company or individual handle every aspect of your project or can they only handle one part of the problem? If you need to hire more than one person for a job that defeats efficiency and you are probably going to spend more money in the short and long term if you have to piecemeal your project. Plus you are going to be confused as to who you need to talk to should a part of the project prove problematic or faulty. Who guarantees what? Get one person or company to take accountability and responsibility for completing a job.
3. Customer Reviews and/or Complaints – Does the company have a better business bureau listing? Do they have a review listed on some of the better known review listing services like yelp, yellowpages or Google and Yahoo local? People love to do business with people that have been recommended to them by friends and family and they also would much sooner trust the word of a third party if they feel it was a third party positive review that gave the recommendation. These recommendations are considered unbiased, which is a vote towards authentication in the eyes of many.
4. Web Presence – When you do a search for the company or individual does any information come up? If not that is usually a bad sign. In some cases and in some cultures this is not that big of a deal as there are still a lot of ethnic workers that rely on word of mouth business from within their warm networks. Their challenge is to remain on the minds of those that refer business to them, but for the majority of Americans we want transparency. We want to have information at our finger tips about a company or an individual and the internet allows for that type of transparency.
Now you have some basic advice to work with to go out and hire someone with confidence. I f you follow this basic but effective advice chances are you’ll hire someone that really knows their stuff, is an ethical person to do business with and will solve your repair problems with little reason to worry about their workmanship.
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